We received the venting kit very quickly after ordering. We had ordered this for a heater that was being modified, so the heater took a bit longer. We did not know when we received the vent kit that it was missing a piece. 2 days later, the missing part arrived, and we were very impressed that whoever sent the initial box realized that there was more to be sent and did it immediately.

Thus far we are very, very happy with our purchases, both the speed of delivery and the quality of the products.